The last 10 years have seen Barcelona become a thriving centre for call centres. Lower wages than northern Europe and a continual influx of native speakers of all languages make it an ideal location for international call centres. Wages begin at around €8 an hour, with most places offering fixed, long-term contracts, although timetables vary greatly depending on the employer. However, for those looking for shorter-term work, there may be shift work or shorter working hours available. The job requirements depends on the company but many involve customer care and marketing.
Although few people would describe call centre work as a job for life, it does offer many advantages for a person looking for a stable first job in Barcelona or for some part-time work to supplement their income. Flexible working hours, use of different languages and an international environment are some of the attractions of call centre work.
Below, we list some of the larger employers and agencies in Barcelona.
Avis Contact Centres
The car hire company has its international call centre in Barcelona's World Trade Centre. They offer jobs to native speakers of the following languages: Spanish, German, French, Italian, Portuguese, Dutch and Czech. They also offer the possibility of just working weekends. www.avis-europe.com/en/careers.aspx
With offices in 14 countries worldwide, the CPM Group is one of the world's largest outsourced sales organisations. They serve a large number of multinational businesses such as Honda, Nestle, Unilever and Sony to name but a few. Anually their sales teams handle more than five million outbound sales and customer care calls. CPM has offices throughout Spain in cities such as Madrid, Tenerife, Valencia and Zaragoza. Their Barcelona offices are situated in Sant Cugat and in Barcelona Glòries. For more information call 93 206 4080 or email them at email@example.com
Citi is a platform for financial products and services and has their Sales and Service Centre located in the centre of Barcelona. They work in more than 10 languages with 12 countries and offer jobs in customer care and sales.
Send your CV to firstname.lastname@example.org
SELLBYTEL Group is one of the largest communication groups in Europe, part of the BBDO network and has over 1,500 employees in its Barcelona office.
You will find updated job vacancies in customer care, business-to-business sales and IT helpdesk services, on their Facebook page and LinkedIn page. Or send your CV directly to HR_Recruiters@sellbytel.es with the reference MET.
With 60,000 employees worldwide, Sitel is the world's largest business process outsourcing company. They have been present in Spain since 1995 and now employ over 4,000 people, of which 12 percent are foreigners. Their clients include companies in the areas of telecommunications, tourism and travel, industry, insurance and public administration. Sitel recruits native speakers of English, Dutch, Italian, French, Portuguese, Greek, Spanish and Dutch. A high level of written and spoken English is highly valued and Sitel requires applicants to have a secondary school education level but they offer their employees training opportunities.
According to Gesner Poiani Filoso, Marketing Director of Sitel Southern EMEA "For Sitel, what is key and determining in our business activities is that we value people. We're aware of how important this is and have always invested in giving our employees more through different human resource strategies, from the recruiting process, to training and continual development through to creating a pleasant working environment. If there is one thing that characterises this company it must be its philosophy of valuing its employees."
Send your CV directly to email@example.com or call 93 378 4059/ 93 378 4057 with reference NCCP.
Their website also has details of current jobs: www.sitel.com
Talent Search People
This recruitment agency has a Native Speakers division in Barcelona. They are constantly looking for speakers of a number of European languages including German, Dutch, French, English, Italian, Danish, Norwegian, Swedish, Finnish, Polish. Their client database consists mostly of multinational companies with operations in Spain, outsourced call centres, contact centres and shared service centres. Talent Search People also deals with Spanish companies searching for international profiles.Typical roles include customer service, business development, reservations, inbound/outbound support, IT support, quality assurance, account/channel management, helpdesk and administration. Positions vary from agent level to management and usually include good career opportunities. For up-to-date information, check the latest jobs on their website, www.talentsearchpeople.com where you can also upload your CV.
Colt have two offices in Barcelona and employ native speakers from Portugal, Spain, Italy, France, Germany, Denmark, Sweden and the UK. For a complete list of their current vacancies, go to http://colt.net/UK-en/Careers/index.htm. They also advertise vacancies through recruitment agencies and www.infojobs.net.